![]() Retail POS will automatically check your internet connection every two minutes. ![]() If you have quick keys, these will also still work in offline mode. You can also add products using a barcode scanner or by typing in SKUs as normal. You can search for products and customers as normal in offline mode when using the Retail POS (X-Series) app as this data is stored locally. When entering a product SKU or customer ID, make sure to click enter after typing it in in order to add this product or customer to the sale.Keep your most commonly-purchased products in your quick key layout.Keep important SKUs and customer IDs written down or in a document.Use your barcode scanner to search for products. ![]() Tips to keep sales smooth when your internet goes down: If you are using a scanner to scan the customer code, this will add the customer to the sale automatically. However, press enter or return on your keyboard and the customer will be added to the sale. This is because the search function will not work when in offline mode. When adding a customer by customer code, you may receive the error message "Sorry we were unable to fetch your data". You will need to know the customer code if you wish to add a customer to a sale in offline mode. You can find the customer code on existing loyalty cards, or a receipt. To add a customer, you will need to enter the customer code. Quick keys will also work in offline mode. However, you can add products with a barcode scanner or by typing in the product SKUs. You cannot search for products or customers by name while in offline mode (that data is stored on the Retail POS servers). You will not be able to edit existing customers, create new customers, redeem/sell gift cards, redeem loyalty, discard or park sales, or view product inventory information.Īdding products/customers in offline mode On the sell screen you will be able to add products and customers, and process new cash transactions, layby, and on account sales. For more information on taking EFTPOS payments while offline, we recommend getting in touch with your EFTPOS provider. However, you may be able to use a non-integrated EFTPOS machine to take EFTPOS/credit card sales offline. You will not be able to process integrated payments while your internet is down. ![]() All other sections will be inaccessible until your internet connection is reestablished. While in offline mode, you will only have access to the sell screen on your iPad. If there are still sales in the Status page after a few minutes, you can try clicking the Retry errored sales button to sync them manually. Once your internet is back up, these sales should automatically sync. These are sales made during offline mode that have been saved in your browser but not yet synced to our servers. You can view your unsynced sales on the Status page. You will not be able to edit existing customers, create new customers, redeem/sell gift cards, redeem loyalty, discard or park sales, or view product inventory information. On the Sell page, you will be able to add products and customers and process new cash transactions, layby, and on account sales. While offline, you will only have access to the Sell and Status pages on Mac or PC, and the sell screen on iPad. You also won't be able to use Retail POS in offline mode if you weren't logged into your store before the internet connection was lost. Retail POS will not operate without an internet connection if you have not completed an initial sync. It is important to note that this is a backup option for when the internet connection is disrupted and is not intended as a complete solution for offline selling. This can be noted by the offline status under the store name and outlet/register information in the menu bar. The Retail POS app will automatically enter offline mode if your internet connection drops offline for longer than two minutes. Offline mode in Retail POS is a backup function that allows you to continue processing sales if you lose your internet connection during your business day.
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