![]() You may not alter or modify any disabling mechanism which may be included in Zoolz Products. You may not reverse engineer, decompile, disassemble, modify, or create derivative works of Zoolz Products. You may not copy or distribute Zoolz Products, except to the extent that copying is necessary to use Zoolz Products for the purposes set forth herein. Except for the limited license granted in these Terms, Zoolz and its licensors retain all right, title and interest in and to the Zoolz Products, all copies thereof, and all proprietary rights therein, including copyrights, patent, trademark and trade secret rights. During the term of your subscription, Zoolz grants to you a revocable, limited, non-transferable, non-exclusive license to use Zoolz Products, solely in connection with the backup of your data. ![]() Zoolz Products are licensed and not sold to you. If you do not agree with these Terms, Zoolz is not willing to license to you and you may not use the Zoolz Products. In that event, “you” and “your” will refer to and apply to the user of the Zoolz Products or that business or organization, as required by the context. ![]() If you agree to these Terms on behalf of a business or organization, you represent and warrant that you have the authority to bind that business or organization to these Terms and your agreement to these Terms will be treated as the agreement of the business or organization. You understand and agree that by installing, accessing, or using the software, products, services, applications and associated documentation and Enhancements (collectively, the “Zoolz Products”), you will be bound by these Terms. You may print the foregoing documents using the print function in your browser. This End User License Agreement, including the Privacy Policy, Terms of Service, and Frequently Asked Questions (FAQs), which are incorporated herein by this reference and which you can access by clicking on each of the hyperlinks above (collectively, the “Terms”), are a binding contract between you and Zoolz. “Service Credit” means a credit calculated as the difference between the Service Level Goal and the Monthly Uptime Percentage, multiplied by the monthly fee payable by you to Zoolz for the applicable month in accordance with the Terms of Use. “Monthly Uptime Percentage” means the total number of minutes in a calendar month minus Downtime suffered in a calendar month, divided by the total number of minutes in a calendar month. “Downtime” means the total number of minutes in a calendar month during which the Cloud Backup Services are unavailable or inoperable. ![]() Zoolz scheduled maintenance and version upgrades. Your or any third party’s equipment, services, actions or lack thereof. The SLA does not apply to any services that expressly exclude this SLA (as stated in the documentation for such services) or to Downtime resulting from:Īmazon Web Services outage or other causes beyond Zoolz reasonable control, including force majeure events or The Service Credit is your sole and exclusive remedy for a failure by Zoolz to meet the Service Level Goal. If Zoolz fails to meet the Uptime Percentage in any calendar month, and as long as you have met your obligations under the Terms of Use, you may notify Zoolz of such failure by sending an email to Zoolz at and Zoolz will provide you with a Service Credit. Availabilityįor as long as you are subscribed to the Cloud Backup Services in accordance with the Terms of Use, Zoolz will ensure that the Cloud Backup Services will be available and operational at an annual Uptime Percentage of at least 99.9%, as measured over any calendar month (the “Service Level Goal”). This SLA formally sets forth Zoolz commitment to ensure 99.9% uptime of the Cloud Backup Services. Zoolz is dedicated to making the Cloud Backup Services easy to access and to use and to providing you with the highest standards of service. (“Zoolz”) and you (“you”) sets forth the service level terms and conditions with respect to the cloud-based automated data backup services offered by Zoolz, currently via (the “Cloud Backup Services”). This Service Level Agreement (“SLA”) between Zoolz.
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